BCCO - Complaints|Violations

Whether your neighbor is doing something illegal or simply violating an association rule, document and gather proof. The Board of Directors and/or CWD will not send violation letters based on hearsay, and police cannot do much without evidence.

If you know someone is doing something illegal, call the police. If a homeowner is selling drugs or partying too loudly or violently, call the police as soon as you can. Take photos or a video, or get them there while it is happening.

The mistake homeowners often make is calling the HOA first, but this will slow down the process. It is not an association’s or property manager’s responsibility to resolve illegal issues, or to call the police on something they weren’t there to witness. According to HOAleader.com, Joe Winkler, vice president of marketing at Keystone Pacific Property Management in Irvine, CA, points out,

“It’s very dangerous to mix up the HOA’s authority with the police department’s authority."

If you feel your safety is at risk or you are uncomfortable, call the police. That is what they are there for. And go to your property management company (CWD) when someone violates a rule, bylaw, or declaration.

When to call the police.

You should call the police instead of making an HOA complaint when someone is doing something illegal, such as selling drugs or partying too loudly or violently. You can also call the police if there is a threat to bodily harm, the security of the community, or an owner's safety. If you can, you should try to take photos or a video of the incident, or get to the scene while it's happening.

If you need immediate help, call 911.

What is a violation.

An HOA violation occurs when a member of a homeowners association (HOA) breaks one of the community's rules, also known as covenants, conditions, and restrictions (CC&Rs) or bylaws.

Should I talk to my neighbor or report them?

While the HOA board is responsible for managing the community, not all complaints fall within its authority, especially when they involve issues outside the board’s jurisdiction. For example, concerns about illegally parked vehicles on public roads are typically handled by local government, as associations generally do not have control over public roads.

In many cases, it’s best to try resolving the issue personally first. When homeowners bring complaints about a neighbor to the HOA, board members often advise them to speak with the neighbor directly. Sometimes, this approach is enough, and the board doesn’t need to get involved. However, if your attempts to resolve the issue are unsuccessful, it may then be appropriate to contact the HOA.

Each complaint is unique, so there’s no one-size-fits-all rule for determining whether the board should intervene.

How to report a violation.

Send an email to our community manager:

Teresa Bosteter at: BeardsCove-Internal@cwdgroup.com.

Make sure to include information such as: addresses, complaints, violations, pictures and any supporting evidence. CWD will not send violation letters based on hearsay, and police cannot do much without evidence.